Contact Us
At Burwood Casino, we prioritize your gaming experience and satisfaction. If you have any questions or concerns, please don't hesitate to reach out. We are here to help.
Customer Support Availability
Our customer support team is available 24/7 to assist with any inquiries or issues. You can contact us via email, live chat, or our dedicated support phone number (available on the website).
Live Chat Support
For immediate assistance, you can access our Live Chat service directly from your account dashboard. Our friendly and knowledgeable support agents are ready to help you resolve any issue.
Email Support
Alternatively, if you prefer to send an email, please use email as the primary contact address for general inquiries or issues. We will respond to your query within 24 hours (Monday – Sunday).
Help Centre and FAQ
Before reaching out, we recommend checking our comprehensive Help Centre page on the website. You can find answers to frequently asked questions about depositing, withdrawing, game rules, and more.
If you are experiencing technical difficulties or issues with our games, please refer to our dedicated Technical Support page for troubleshooting guides and solutions.
Responsible Gambling Assistance
Burwood Casino is committed to responsible gaming practices. If you need assistance with account restrictions, self-exclusion, or have concerns about your playing habits, please contact us via email.
Verification and Account Help
For any verification issues or to request help with your account, please use our dedicated support contact form. Our team will be happy to assist you.
Multilingual Support
Our customer support agents are available in multiple languages, including English (primary), German, Spanish, French, and Portuguese. Please select the preferred language for assistance when using Live Chat or sending an email.
Preferred Contact Methods
We understand that everyone's preferences differ regarding communication channels. Feel free to use any method above that suits you best – we'll respond accordingly.
General Support Workflow
When submitting a support request via Live Chat, email, or our contact form, please ensure you provide the necessary details and your account credentials if applicable (for verification purposes). We will promptly address your query, ensuring seamless assistance.
Availability Hours
Please note that our customer support team operates 24/7 to cater for international customers across different time zones. If there's an issue or concern requiring urgent attention outside operating hours, don't hesitate to submit a request via email; we'll attend to it as soon as possible upon resumption of business hours.
Escalation Guidance
In cases where your support query requires additional escalation procedures (e.g., payment issues), we will assign a dedicated account manager or senior supervisor who can guide you through the process and provide personalized assistance.
