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Terms & Conditions

Terms and Conditions

Welcome to Burwood Casino (the "Platform" or the "Service"), a gaming website that offers various games, betting options, and other entertainment services ("Services"). By accessing or using our Services, you agree to be bound by these Terms and Conditions.

1. Acceptance of the Terms

Please read these terms carefully before using our Platform. If you don't understand any part of these conditions, please ask us for clarification. You can only access certain areas of the Platform if you accept all parts of this agreement.

By signing up to become a member and by continuing to use our Services, you acknowledge that you are at least 18 years old (or the age of majority in your jurisdiction) and that you agree with these Terms and Conditions.

2. Eligibility Requirements

To be eligible for membership, users must meet all requirements as set out below:

  • Be at least 18 years old or older.
  • Agree to our terms and conditions by ticking a checkbox upon registration.
  • Provide accurate personal details and documents where requested (to satisfy Know Your Customer ("KYC") regulations).

Users are responsible for their own eligibility. We reserve the right to request additional information from any user, which may involve identity verification procedures.

3. Minimum Age Requirements

You must be at least 18 years old or meet your country's age of majority requirement to use our Services and enter into contracts with us. This includes (but is not limited to) making bets, participating in games, receiving promotions, etc.

By continuing to access the Platform after your 18th birthday (or local age of majority), you acknowledge that we are entitled to rely on this condition.

4. Geographic Restrictions

We operate globally but may restrict or deny access to our Services based on a variety of factors including geographical location and applicable laws. The list of restricted jurisdictions is available upon request.

If your jurisdiction has its own licensing regime (as opposed to the Curaçao sub-license held by Burwood Casino N.V.), you acknowledge that local regulatory bodies are responsible for overseeing this agreement in certain matters.

5. Account Registration Rules

To use our Platform, users must register with their accurate personal details and set a strong password:

  • Fill out the registration form truthfully.
  • Validate your email address to verify ownership (a "confirmation email" may be required).
  • Review, understand, and agree to these Terms before proceeding.

By registering, you warrant that all information provided is true and correct. Providing false or misleading details could lead to account restrictions or closure without notice.

6. One-account-per-user Policies

To prevent fraud, abuse of our services or for other good reason, we reserve the right:

  • To limit your ability to hold one account at a time.
  • Request proof that you have two separate financial accounts and/or internet protocols (in case one is compromised).

Please note: creating multiple accounts will lead to immediate account restriction.

7. Identity Verification and KYC

To prevent money laundering, we verify each user's identity prior to providing access to Services:

  • Upon registration or when additional activity occurs.
  • Through legitimate third-party providers.
  • For further security purposes (including age verification).

Users are responsible for keeping their information up-to-date.

8. Account Accuracy Obligations

You agree that all your details on file with us will be accurate, true and up to date at all times:

  • Keep your account information current (if we don't receive an update in the past six months).
  • Make sure any requests made for additional verification are completed within a reasonable timeframe.
  • Don’t use anyone else's details or allow another person’s usage of our site.

9. Account Security Responsibilities

You must keep your password confidential, using security protocols such as:

  • Regularly updating your login credentials
  • Not revealing account access information to others (in any manner)

By failing to follow proper account procedures you assume responsibility for any financial or reputational loss suffered by yourself and us.

10. Login Credentials and Password Protection

You understand that accessing the Platform requires a valid username, password combination along with any additional authentication methods that we use from time to time:

  • Never give out your login credentials.
  • Ensure all access devices are secure (anti-virus software must be up-to-date).

We will not hold you responsible for loss or inconvenience due to third party hacking if you follow proper security procedures.

11. Restricted Behaviour and Prohibited Activities

Users agree that our Platform will only use the services of licensed service providers, such as those supplying odds information (in relation with placing bets), in accordance with relevant laws.

Prohibited activities include:

  • Use of software designed to gain an unfair edge while betting
  • Cheating whilst playing games through devices or via technical means.

If we detect any suspicious activity on our Platform you agree that we may take necessary measures, including freezing accounts.

12. Multi-accounting and Fraud Prevention

Multiple accounts could be blocked immediately upon detection by us:

  • By the same device.
  • If there’s reason to suspect duplicate user information submitted.
  • Based solely at our discretion.

You acknowledge this is in line with responsible gaming practices enforced globally across many online casinos today.

13. Bonus and Promotion Rules

We may award bonus offers for specific events or as part of a promotion; however, by participating in these you agree that each one comes with its own rules which must be followed:

  • All bonuses require a minimum bet placed within specified periods before the funds become withdrawable.
  • Wagering requirements apply to certain games only (usually those contributing 50% or more).
  • Bonus abuse will result in an account restriction.

14. Wagering and Gameplay Conditions

We may suspend accounts if it appears that you are exploiting loopholes in our wagering terms:

  • Minimum bets required before bonuses become active.
  • The percentage of actual stake put into winning game(s).

Users agree they must not take part in or be a party to activities like the ones outlined above, as this could bring harm both financially and reputation-wise.

15. Bonus Abuse Prevention

Your actions on our Platform are under observation:

  • By observing gaming behavior.
  • To prevent cheating through third-party software use.
  • We reserve discretion at all times about whether or not such cases of abuse should occur.

Please be advised: if an individual is suspected to have broken these terms and conditions for reasons that could negatively affect either your reputation or our business, you agree we are entitled to freeze your account until the situation can be resolved fairly by us with reference to applicable law where it exists locally.

16. Deposits and Withdrawals

If available: Deposits must adhere strictly to guidelines set forth in terms regarding payment methods:

  • All transactions should originate from legitimate sources.
  • We have right to request additional evidence before releasing payments on specific occasions, etc.Withdrawals will be processed once required verification is completed.

17. Verification Before Withdrawals

We may ask you for identification and proof of residence or similar information when requesting a withdrawal (in compliance with anti-money laundering regulations). This ensures that our Platform operates honestly towards everyone.

You are responsible for maintaining accurate personal details on file to avoid any inconvenience caused due to non-compliance during verification.

18. Processing and Review Procedures

Account access, payments processing might take some time because of the following reasons:

  • Ongoing KYC checks or further evidence is required.
  • Payment method verification (to check if there are sufficient funds).
  • Compliance requirements may affect availability and accessibility for registered players at any given moment.

Please see our FAQ page for more information about this subject matter.

19. Responsible Gaming Expectations

Our Platform's main goal is providing entertainment options; therefore:

  • We strongly recommend that you never gamble with money intended to pay bills or those needed elsewhere.
  • If experiencing problem gambling, take the relevant action as per government guidelines found on our website (such as blocking your access until further notice).

Please consider responsible gaming practices.

20. Self-exclusion and Account Restrictions

We want to promote a healthy relationship between users and gambling services:

If you feel that continuing with online activities will cause more problems than enjoyment, please self-exclude yourself from accessing this site’s material content temporarily or permanently by filling out our form provided here (link).

However, even if your account is blocked in such fashion there still remains some risk associated with attempting to bypass these measures; therefore we can’t guarantee it won't work perfectly every single time.

21. Game Fairness and RNG Systems

Our Platform’s software partners ensure fair outcomes through transparent Random Number Generators (RNGs). Users agree that the results of games played are final, independent from our discretion.

This section aims to protect against unfair accusations related specifically towards these services being biased which negatively influences both individuals' perceptions as well overall health industry wise!

22. Technical Interruptions or Voided Gameplay

Technical difficulties can arise due various reasons:

  • Server downtimes
  • Bugs
  • Loss of access resulting from server crash.You understand that if you continue using our Platform, despite a temporary interruption to services occurring without any actions done by yourself being taken into consideration; then all games played during such periods will be considered void unless specifically mentioned otherwise.

23. Suspension or Closure of Accounts

We reserve the right (with no prior notice necessary in extreme circumstances) and take steps towards preventing problem gambling, avoiding unfair practices on both sides involved through implementing reasonable policies following industry standards set forth locally:

  • We might freeze your account temporarily if we detect suspicious activity.
  • If an infringement upon any rules contained herein occurs frequently; or severe enough instances come up whereby immediate freezing seems warranted for protecting others also, in addition preventing potential damage from further actions taken during this period.

24. Intellectual Property and Platform Ownership

All rights to the materials presented on our site belong exclusively with Burwood Casino N.V., licensed under a sub-license issued according Curaçao regulations (8048/JAZ) registered locally there as an operator of online casino services – they hold exclusive use & possession thereof except in case otherwise stated written agreement between parties concerned exists covering subject matter discussed below within legal guidelines governing copyright laws applicable.

By accessing our Services, you acknowledge that any materials are protected by international and national intellectual property laws. Please respect these rights at all times when interacting with the Platform's content or related services.

25. Governing Law

These Terms shall be governed in accordance with applicable law. The parties agree to resolve disputes through mediation, binding arbitration before local courts as applicable.

By continuing use of this platform following registration you accept our decisions regarding jurisdiction - if there’s an issue we can discuss it directly between us but not via intermediaries outside agreed upon procedure outlined here within these T&C’s now in effect.

26. Contact Us

If any aspect mentioned above causes confusion or misunderstanding; kindly let us know as soon as possible (we have channels available below).

Any questions about our Platform should be directed to customer support.

Thank you for choosing Burwood Casino as your preferred gaming platform! We hope that you enjoy using it while adhering strictly to these Terms.